Refunds

The Colorado Department of State ("The Department") will refund valid customer requests if approved by the applicable Department program manager, and provided the complete, approved request is submitted to the Finance Unit within 365 calendar days of the initial transaction. Valid refund requests include payment for incorrect services, the inability of the transaction to be completed, or other reasons as approved at the discretion of The Department.

Overpayments

Due to the costs of processing a refund, the Colorado Department of State’s (“The Department”) overpayment policy is that excess funds received above the cost of services will only be refunded if the overpayment is greater than $20. Overpayments of $20 or less will be retained by The Department.