2024 Annual Report on Charitable Solicitations in Colorado

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8. Complaints filed with the Secretary of State

The Secretary of State’s office typically receives 20-30 complaints about charities per year, mostly from concerned citizens. In 2024, there were 42 actionable complaints and a total of 74 complaints registered with the office.

The chart below summarizes complaints about charities received by the Secretary of State over the past five years.  The Attorney General’s office also receives citizen complaints, as well as referrals from this office when allegations fall within the Attorney General’s jurisdiction.

Top five themes in complaints 2020 - 2024: Bar graph showing comparison between various types of complaints received. Graph shows: Unregistered / Suspended, 11.63%. Governance issues, 11.96%. Nonactionable problems, 13.29%. Misrepresentation, 23.59%.

Top five themes in complaints 2020 - 2024: Bar graph showing comparison between various types of complaints received. Graph shows: Unregistered / Suspended, 11.63%. Governance issues, 11.96%. Nonactionable problems, 13.29%. Misrepresentation, 23.59%.

Each complaint may contain more than one allegation (theme). Altogether from 2020 - 2024, 107 complaints were received with a total of 205 issues.