SoS home > Charities & fundraisers > 2017 annual report > Table of contents > How problems with charities come to the attention of regulators

Print-friendly report

7. How problems with charities come to the attention of regulators

The Secretary of State’s office typically receives 20-30 complaints about charities per year, mostly from concerned citizens. Many of the complaints that we receive are the result of an organization’s failure to adopt basic best practices, especially in the areas of governance and transparency. Several of the organizations named in these complaints simply failed to understand or appreciate the legal requirement to provide corporate records to members upon request, to provide copies of state and federal disclosure forms to anyone upon request (e.g. state registration forms filed with the Secretary of State and copies of the IRS Form 990 and Form 1023), or to follow the rules set out in their bylaws or in the Colorado Revised Nonprofit Corporations Act, especially regarding the appointment, election, and removal of directors. An organization with a strong, independent board that regularly consults best practices and adopts those best suited to its size and mission can largely avoid missteps that generate official complaints.

The chart below summarizes complaints about charities received by the Secretary of State over the past five years. Bear in mind that the Attorney General’s office also receives citizen complaints and referrals from this office when allegations fall within the Attorney General’s jurisdiction.

Text version of the top five themes in complaints chart

112 total complaints; each complaint may contain more than one theme.