Email and text notification

Q1. Who should sign up for notifications?

A1. Anyone may subscribe to notifications about a specific entity if they are responsible for maintaining or have an interest in that entity. You can subscribe to email or text notifications for more than one specific entity.

Be aware that notices go out on the same day, so you may receive multiple text messages if you’ve signed up for multiple entities. Also, more than one person can subscribe to email or text notifications about the same entity.

Q2. What information is sent via email or text?

A2. We will send you notices of when a form has been filed, when the status of the record has changed, and when a Periodic Report or renewal is due. Our office will send you additional information when you first register your business.

Q3. How do I subscribe to email notifications?

A3. To subscribe to email notification for a specific record:

1. Go to the  Business Organizations
2. Under Search & file, click on Search business database.
3. Enter the name or ID number of the record that you are interested in and click on "Search".
4. If you searched by ID number, you will be taken directly to the Summary page for that record.
   If you searched by the name, you will see a list of similar records. Click on the ID number of the correct record.
5. On the record’s Summary page, click on “Subscribe to Email Notification”.
6. Enter the email address where you want to receive emails.
7. Click “Subscribe”.

After you submit your request, you will receive a confirmation email from our office. If you don't receive the confirmation email within an hour, check your spam or junk folder. Save the email address of our office as a contact so the notifications won’t be directed to spam or junk.

You can also subscribe to email notifications for a specific record when you file online.

Emails from our office are a courtesy. Each person or entity is responsible for filing the periodic report or renewal, regardless of notification.

Q4. How do I unsubscribe from email notifications?

A4. To unsubscribe from email updates for a specific record:

1. Go to the  Business Organizations
2. Under Search & file, click on Search business database.
3. Enter the name or ID number of the record that you are interested in and click on "Search".
4. If you searched by ID number, you will be taken directly to the Summary page for that record.
   If you searched by the name, you will see a list of similar records. Click on the ID number of the correct record.
5. On the record’s Summary page, click on “Unsubscribe from email notification”.
6. Enter the email address that you wish to unsubscribe, and then click “Unsubscribe”.

When you have finished, you will see a message at the top of the screen that says “You have successfully unsubscribed from email notification”. You will also receive an email confirming that you have unsubscribed.

If you see the message "No subscription found for this email address" at the top of the screen, the email address that was entered is incorrect or is not subscribed to emails for this record. Check the email address and try again.

Q5. How do I unsubscribe from text messages?

A5. You have two options to unsubscribe from text notifications:

1. Reply “Stop” to the text messages to unsubscribe from all text notifications. This will unsubscribe you from all entities you may have signed up for.
2. Navigate to the entity’s Summary page and select “Unsubscribe from text notifications”. This will unsubscribe your notifications for that entity.

Q6. Can I still get postcard notifications?

A6. No. As of January 1, 2012, we have discontinued the use of postcards.  More information about postcards.

Q7. How do I know if my email address or phone number is set up for notifications?

A7. Email addresses and cellphone numbers will not be disclosed or sold by our office and the public cannot see this information on the entity. If you’re not sure if you’re signed up or if you’re not receiving notices, subscribe to the record again.

Q8. What if the links in my email notice don’t work?

A8. If this occurs, try typing the web address manually into your search bar.

Q9. When do you send periodic report notices?

A9. Before changing the status of an entity, you will receive two courtesy emails regarding your Periodic Report due date. The first courtesy email is sent about a week before the actual Periodic Report Month; another courtesy email is sent about a week before the end of the two (2) month time period. These emails are usually sent out on the 23rd or 24th of each month.

Q10. Why didn’t I receive a notice?

A10. Check your spam or junk folder. Also check that you’re subscribed.

We can tell you whether the notice was sent, but have no way of knowing if the email was delivered to you.